This includes telling people where things are, how to do things etc. If the player is stumbling over syntax we do not mind help with that, however the player must know what he is trying to do and why.
If a player is asking how to start a quest, or where to find the start of a quest, feel free to direct them to the starting area i.e. In the newbie garden etc, but do not tell them the amulet is at 5n, 3s, etc.
If there are no wizards on you may ask a player that has solved the quest if you are doing the faqright things and if it is bugged, but not _how_ to do it.